Who can do what? Who can delete files, who only has read access? But also: Who took which step in the system when? Identity management is a part of every company and enormously important for privacy and security reasons.
With Biometric characteristics Like voice, hand vein, iris or fingerprint, etc., the digital identity of the employee can be "merged" with the human one – this ensures greater security and comfort. Because only who is really Person XY, can also do what Person XY is allowed to do.
Nevertheless, companies usually do not (yet) get along without a password in some places. Normally so far. Forgetting the password to certain applications or areas is also quite normal, especially if you have not needed it for a long time. With a simple "password-forgotten-button" it is, for security reasons, right, but not done in the profession. And now it gets annoying. And maybe also expensive.
Because many companies work with this or similar helpdesk scenarios: The employee calls the helpdesk, has to wait until he gets a free line, then has to describe his problem to a local employee, then answer some stored security questions (which he or she hopes to remember answering) and then receives his or her new password. According to projections, this can cost between 20 and 30 euros per reset for the company. In addition, urgent workflows may be blocked, here the costs can rise to unprecedented heights.
By using, for example, Voice biometrics This can be extremely simplified. The new workflow only looks something like this: Employee XY calls a specially set up number for this purpose (or opens a special application), identifies, then speaks a passphrase such as "My voice is my password" and he (or she) receives his new password. This saves time – and money. The costs here are on average 4-8 euros per reset. The purchase can therefore pay off within a very short time.
We have already successfully developed such a password reset solution at BITMARCK and itergo together with our partner Nuance can be implemented. So if you want to simplify and secure your identity management (not only in the helpdesk area) and save money: Please contact us!
