Privacy policy Privacy policy

I. Information on the collection of personal data

1. Personal data

In the following we inform you about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e. g. B name, address, e-mail addresses, user behaviour.

2. Responsible person in the sense of the DSGVO

The person responsible pursuant to Art. 4 para. 7 of the EU Data Protection Basic Regulation (DS-GVO) is
TWINSOFT GmbH & Co. KG
Gesellschaft für Softwareentwicklung
Europaplatz 2
64293 Darmstadt
Telephone: 06151/397 56-0
Fax: 06151/397 56-50
E-Mail: info@twinsoft.de
(see also our imprint).
You can reach our data protection officer at datenschutzbeauftragter@twinsoft.de or our postal address with the addition „data protection officer”.

3. Notes on establishing contact

When you contact us by e-mail or via a contact form, the data you provide us with (your e-mail address, possibly your name and telephone number) will be stored by us in order to answer your questions/message. We delete the data arising in this connection after the storage is no longer necessary, or restrict the processing if there are legal storage obligations.

4. External service providers

If we wish to use contracted service providers for individual functions of our offer or use your data for advertising purposes, we will inform you below in detail about the respective processes. We also specify the fixed criteria for the storage period.

5. SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

II. General information on data processing

1. Scope of processing of personal data

We process the personal data of our users only to the extent necessary to provide a functioning website as well as our content and services. The processing of personal data of our users takes place regularly only after consent of the user. An exception applies in those cases in which prior consent cannot be obtained for actual reasons and the processing of the data is permitted by statutory provisions.

2. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing personal data, Art. 6 Para. 1 lit. a EU Data Protection Basic Regulation (DSGVO) serves as the legal basis.
Art. 6 para. 1 lit. b DSGVO serves as a legal basis for the processing of personal data required for the performance of a contract to which the data subject is a party. This shall also apply to processing operations necessary for the implementation of pre-contractual measures.
If the processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c DSGVO serves as the legal basis.
In the event that vital interests of the data subject or another natural person necessitate the processing of personal data, Art. 6 para. 1 lit. d DSGVO serves as the legal basis.
If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f DSGVO serves as the legal basis for the processing.

3. Data erasure and storage duration

The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage no longer applies. Storage may also take place if the European or national legislator has provided for this in Union regulations, laws or other provisions to which the person responsible is subject. The data shall also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless it is necessary for further storage of the data for the conclusion or performance of a contract.

4. Data transmission at conclusion of contract for services and digital contents

We transmit personal data to third parties only if this is necessary in the context of contract processing, for example to the bank commissioned with payment processing.
A further transmission of the data will not take place or only if you have expressly agreed to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

III. Newsletter and Jobletter

1. Description and scope of data processing

You can subscribe to a free newsletter and a job letter on our website. When you register for the news or job newsletter, the data from the input mask is transmitted to us.
– E-mail address is mandatory
– First name and surname as optional information for personal contact
In addition, the following data is collected during registration:
– IP address of the calling computer
– Date and time of registration
Your consent will be obtained for the processing of your data during the registration process and reference will be made to this data protection declaration.
The newsletter or jobletter is sent via CleverReach (see section V. 6 below). Any further transfer of the data to third parties will not take place.

2. Legal basis for data processing

The legal basis for the processing of data by the user after registration for the news- or job newsletter is Art. 6 Para. 1 lit. a DSGVO if the user has given his consent.

3. Purpose of the data processing

The collection of the user’s e-mail address serves to deliver the newsletter or jobletter.
The collection of other personal data as part of the registration process serves to prevent misuse of the services or the e-mail address used.

4. Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. The e-mail address and, if voluntarily provided, the user’s surname and first name will therefore be stored as long as the subscription to the news or jobletter is active.
The other personal data collected in the course of the registration process are usually deleted after a period of seven days.

5. Possibility of opposition and removal

The subscription of the news or jobletter can be cancelled by the user concerned at any time. For this purpose there is a corresponding link in every news or jobletter.
This also enables the revocation of the consent to the storage of personal data collected during the registration process.

6. Use of third-party providers

This website uses CleverReach to send newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede. CleverReach is a service with which the newsletter dispatch can be organized and analyzed. The data you enter for newsletter subscription (e. g. e-mail address) will be stored on CleverReach’s servers in Germany and Ireland.
Our news and job letters sent with CleverReach enable us to analyse the behaviour of news and job letter recipients. Among other things, you can analyze how many recipients have opened the news or jobletter message and how often which link was clicked in the news or jobletter. Further information on data analysis by CleverReach News, Jobletter can be found at:
https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.
Data processing is based on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time by unsubscribing from the news or job newsletter. If you have booked both information services, the consent for the not cancelled service remains until it is also cancelled. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
If you do not want an analysis by CleverReach, you must unsubscribe from the News or Jobletter. For this purpose, we provide a corresponding link in every news or jobletter message. The data that you provide to us for the purpose of subscribing to the news or jobletter will be stored by us until you unsubscribe from the news or jobletter and will be deleted both from our servers and from the servers of CleverReach after the news or jobletter has been cancelled. This does not affect data stored by us for other purposes (e. g. e-mail addresses for the member area).
For more information, see the CleverReach Privacy Policy at: https://www.cleverreach. com/de/datenschutz/.

IV. Contact form, phone and chat

1. Description and scope of data processing

On our website there is a contact form at several places, which can be used for electronic contact. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. These dates are:
– Company name, name, e-mail, telephone number and the individual message

At the time the message is sent, the following data will also be stored:
– Date and time of registration
Your consent will be obtained for the processing of the data as part of the transmission process and you will be referred to this privacy policy.
As an alternative to e-mail, we offer to contact you via the telephone number provided.
In case of contact by e-mail, the transmitted personal data of the user will be stored.

The data will not be passed on to third parties in this context. The data will be used exclusively for the processing of the conversation.
Beside the above mentioned contact possibilities you have the possibility to contact us via a live chat. Communication takes place via a chat function on the website. No personal data is required for its use other than knowledge of the terms of use in this data protection declaration.

2. Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a DSGVO if the user has given his consent.
The legal basis for processing the data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f DSGVO. If the purpose of the e-mail contact is to conclude a contract, the additional legal basis for the processing is Art. 6 para. 1. b lit DSGVO.

3. Purpose of the data processing

The processing of the personal data from the input mask serves us exclusively for the processing of the establishment of contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in the processing of the data.
The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. This is the case for the personal data from the input mask of the contact form and, if applicable, those sent by e-mail when the respective conversation with the user has ended. The conversation ends when it can be inferred from the circumstances that the facts in question have been conclusively clarified.
The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

5. Possibility of opposition and removal

The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us, he can object to the storage of his personal data at any time. For this purpose, an informal notification by e-mail or by post/fax under the contact data mentioned at the beginning (Item I.) is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
In case of revocation of the storage, the conversation can not be continued.
In this case, all personal data stored in the course of establishing contact will be deleted.

V. Application Management & Job Exchange

We collect and process the personal data of applicants for the purpose of processing the application process. Processing may also be carried out electronically. This is particularly the case if an applicant submits corresponding application documents to us electronically, for example by e-mail or via a web form on the website. If we conclude an employment contract with an applicant, the data transmitted will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If we do not conclude an employment contract with the applicant, the application documents will be automatically deleted two months after notification of the rejection decision, provided that no other legitimate interests on our part are opposed to deletion. Other legitimate interests in this sense include, for example, the duty to provide evidence in proceedings under the General Equal Treatment Act (Allgemeines Gleichbehandlungsgesetz – AGG).
In this respect, data processing is carried out solely on the basis of our legitimate interest pursuant to Art. 6 Para. 1 lit. f DS-GVO.

VI. Rights of the data subject

If personal data is processed by you, you are the data subject within the meaning of the DSGVO and you are entitled to the following rights vis-à-vis the person responsible:

1. Right to information

You can request confirmation from the person responsible as to whether personal data relating to you will be processed by us.

In the event of such processing, you may request the following information from the data controller:

(1) the purposes for which the personal data are processed;
(2) the categories of personal data processed;
(3) the recipients or categories of recipients to whom the personal data relating to you has been or will be disclosed;
(4) the planned duration of storage of the personal data relating to you or, if this is not possible, criteria for determining the duration of storage;
(5) the existence of a right to rectify or delete personal data concerning you, a right to limit the processing by the controller or a right to object to such processing;
(6) the existence of a right of appeal to a supervisory authority;
(7) all available information on the source of the data, if the personal data are not collected from the data subject;
(8) the existence of automated decision-making, including profiling, in accordance with Article 22(1) and (4) DSGVO and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing for the data subject.
You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate guarantees pursuant to Art. 46 DSGVO in connection with the transfer.

2. Right to rectification

You have the right to have your personal data corrected and/or completed by the data controller if the personal data processed concerning you is inaccurate or incomplete. The person responsible must carry out the correction immediately.

3. The right to limit the processing

Under the following conditions, you may request that the processing of your personal data be restricted:

(1) if you dispute the accuracy of the personal data concerning you for a period of time which enables the person responsible to verify the accuracy of the personal data;
(2) the processing is unlawful and you refuse to delete the personal data and instead request the restriction of the use of the personal data;
(3) the controller no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or
(4) if you have objected to the processing pursuant to Art. 21 para. 1 DSGVO and it has not yet been established whether the legitimate reasons of the data controller outweigh your reasons.
Where the processing of personal data concerning you has been restricted, such data may not be processed, with the exception of their storage, without your consent or for the purpose of asserting, exercising or defending rights or protecting the rights of another natural or legal person or for reasons of an important public interest of the Union or of a Member State.

If the processing restriction has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. Right to cancellation

(a) Duty to delete

You may request the data controller to delete the personal data concerning you immediately and the data controller is obliged to delete this data immediately if one of the following reasons applies:
1) The personal data relating to you are no longer necessary for the purposes for which they were collected or otherwise processed.
(2) You revoke your consent on which the processing pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a DSGVO was based and there is no other legal basis for the processing.
(3) You object to the processing pursuant to Art. 21 para. 1 DSGVO and there are no overriding legitimate reasons for the processing or you object to the processing pursuant to Art. 21 para. 2 DSGVO.
(4) The personal data concerning you have been processed unlawfully.
(5) The deletion of personal data concerning you is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the data controller is subject.
(6) The personal data relating to you have been collected in relation to information society services offered pursuant to Art. 8 para. 1 DSGVO.

b) Information to third parties

If the person responsible has made the personal data concerning you public and is obliged to delete them in accordance with Art. 17 (1) DSGVO, he shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform the persons responsible for data processing who process the personal data that you, as the person concerned, have requested them to delete all links to this personal data or copies or replications of this personal data.

c) Exceptions

The right to deletion does not exist if the processing is necessary.
(1) the exercise of freedom of expression and information;
(2) to fulfil a legal obligation which the processing requires under the law of the Union or of the Member States to which the controller is subject or to carry out a task carried out in the public interest or in the exercise of official authority vested in the controller;
(3) for reasons of public interest in the field of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 DSGVO;
(4) for archival purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 DSGVO, insofar as the law referred to in Section a) presumably makes the attainment of the objectives of such processing impossible or seriously impairs them, or
(5) to assert, exercise or defend legal claims.

5. Right to information

If you have exercised your right to rectify, cancel or limit the processing of your personal data against the controller, the latter is obliged to notify all recipients to whom the personal data concerning you have been disclosed of such rectification, cancellation or limitation, unless this proves impossible or involves a disproportionate effort.
They shall have the right vis-à-vis the person responsible to be informed of such recipients.

6. Right to data transferability

You have the right to receive the personal data concerning you that you have provided to the responsible person in a structured, common and machine-readable format. In addition, you have the right to communicate this data to another data controller without being hindered by the controller to whom the personal data was provided, provided that
(1) the processing is based on a consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO or on a contract pursuant to Art. 6 para. 1 lit. b DSGVO and
(2) the processing is carried out by automated means.
In exercising this right, you also have the right to request that the personal data concerning you be transmitted directly by one responsible person to another responsible person, insofar as this is technically feasible. Freedoms and rights of other persons must not be affected by this.
The right to data transfer does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

7. Right of objection

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data on the basis of Art. 6 para. 1 lit. e or f DSGVO; this also applies to profiling based on these provisions.
The controller will no longer process the personal data relating to you unless he can prove compelling reasons for processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you are processed for the purpose of direct advertising, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such advertising; this also applies to profiling to the extent that it is connected with such direct advertising.

If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
You have the possibility to exercise your right of objection in relation to the use of Information Society services – notwithstanding Directive 2002/58/EC – by means of automated procedures using technical specifications.

8. Right to revoke the declaration of consent under data protection law

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the revocation.

9. Automated decision in individual cases including profiling

You have the right not to be subject to any decision based solely on automated processing, including profiling, that has any legal effect on you or similarly significantly affects you. This shall not apply if the decision
(1) is necessary for the conclusion or performance of a contract between you and the person responsible,
(2) is authorised by legislation of the Union or of the Member States to which the person responsible is subject and contains appropriate measures to safeguard your rights and freedoms and your legitimate interests; or
(3) with your express consent.
However, these decisions may not be based on special categories of personal data under Art. 9 para. 1 DSGVO, unless Art. 9 para. 2 lit. a or g DSGVO applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests.
In the cases referred to in (1) and (3), the controller shall take reasonable steps to safeguard the rights and freedoms and your legitimate interests, including at least the right of the controller to obtain the intervention of a person, to present his or her point of view and to contest the decision.

10. Right of appeal to a supervisory authority

You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us. The supervisory authority responsible for us is: The Hessian State Commissioner, Prof. Dr. Michael Ronellenfitsch, Gustav-Stresemann-Ring 1, telephone: 0611 1408-0, fax: 0611 408-900 or -901, e-mail: poststelle@datenschutz.hessen.de

VII LiveZilla Chat

Livezilla Chat

Our website uses the live chat of Livezilla GmbH. http://www.livezilla.net/home/de. LiveZilla runs on Twinsoft servers. The purpose is to enable you, as a customer, potential customer and website visitor of Twinsoft, to communicate quickly and efficiently with our employees.

The chat does not use cookies. An analysis of the use of the website by you nevertheless takes place. Data of a technical nature (resolution, operating system, browser) and the URL called up, as well as your anonymised IP address, are transmitted to a Livezilla server and stored there. Livezilla will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Livezilla may also transfer this information to third parties where required to do so by law, or where such third parties process the information on behalf of Livezilla. Livezilla will never associate your IP address with any other data.

By using the chat on this website, you consent to the processing of data about you by Livezilla in the manner and for the purposes set out above.

For the use of the chat function it is sufficient if you accept these terms of use (selection) and start the chat.
We process the data from the chat itself solely for the purpose of communicating with you and processing your requests. You can also have the chat history sent to your e-mail address. Chat histories are deleted 30 days after the first storage. If the Feedback function is enabled, you can give your feedback after a chat has ended. Your feedback rating will only be stored for 30 days. This data will then also be deleted.

VIII OpenStreetMap

Using OpenStreetMap

On this website you will find some map sections provided by OpenStreetMap Foundation, 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom. OpenStreetMap is an open source mapping tool. The map sections are inactive and replaced by a placeholder. Only the active selection starts the integration of the map on our website. For this purpose, your IP address is transmitted to the Openstreetmap server by means of an iframe or by retrieving the so-called tiles (map images) from the provider’s server. A session cookie is also set. You are free to prevent this by waiving its use.
When integrating this offer, we refer to Art. 6 para. 1 lit. f DSGVO, i. e. as a website operator we have a legitimate interest in improving the user-friendliness of our website.
Information on data protection and legal framework conditions at Openstreetmap can be found under the following links.
https://wiki.osmfoundation.org/wiki/Privacy_Policy#Map_Data
https://wiki.osmfoundation.org/wiki/Licence/Licence_and_Legal_FAQ

IX. Social media

The social media symbols of Facebook, Xing and linkedIn displayed on our website are designed as pure link buttons. When integrating this offer, we refer to Art. 6 para. 1 lit. f DSGVO, i. e. as a website operator we have a legitimate interest in improving the user-friendliness of our website.

Privacy policy status: 12.11.2018